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Delivery

Standard US shipping is always free for orders over $50

Orders are usually processed and shipped within 1-2 business days (M-F) of purchase. When your order ships, you will receive shipping confirmation and tracking information. Tracking information is also accessible through your account, under Order History. 

For orders under $50 the shipping fee is a flat fee of $4.95

Returns

We offer hassle-free returns

Returns are easy and convenient! Free tracking is included for all addresses within the U.S.  Final sale items are not eligible for returns. To process a return, please follow the steps described below.

A $5.95 restocking fee applies per returned order.

Computer

Contact our helpdesk at help@joyja.com and request your return label.

panty icon

The items must be sent back in their new, unworn condition* within 30 days of delivery.

Box

Repack items in their original packaging and seal securely with tape. 

Print Label

Print your pre-paid Return Label and affix it to your package. Make sure to cover or remove any original shipping information.

Shipping

Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Allow 30 days for us to process your request upon receipt.

 

 

Email Us

Have questions?
Email us at help@joyja.com
and we’d be more than happy to help.

Frequently Asked Questions

 It takes 1-2 business days to process your order in our warehouse, and you may expect your package to be delivered within 3-7 business days of the shipping date to a U.S. address

 When your order ships, we will contact you with a shipping confirmation and tracking information. You can TRACK YOUR ORDER HERE or in you account under Order History. Just select the order you would like to track and click on the "Track Package" button

Returns are easy and convenient! To process a return, you just need to follow  these 5 simple steps:

1. Contact our helpdesk at help@joyja.comand request your return label

2. The items must be sent back in their new, unworn condition* within 30 days of delivery. 

3. Repack items in their original packaging and seal the box securely with tape. If your poly-mailer is not reusable, simply send your items in the a  box.

4. Print your pre-paid Return Label and affix to your the package. Make sure to cover or remove any original shipping information

5. Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Allow 30 days for us to process your request upon receipt.

Returns are typically processed within 30 days when you drop the package in the mail. You will be refunded once the return gets processed by our warehouses

You can contact our team by sending an email to help@joyja.com with the order number and the missing, incorrect or damaged item's name. We'll be more than happy to help! 

We accept the following payment methods:

Visa, Mastercard, Amex, Discover, Paypal, Google Pay, Apple Pay

You can contact our team by sending an email to help@joyja.com and we’ll make sure to respond as soon as possible

FREE SHIPPING + EASY RETURNS

Enjoy free shipping starting at $50

& easy returns always.

30-DAY GUARANTEE

If your order isn't perfect, you can return any

unused underwear within 30 days for a refund.

SECURE PAYMENT

Visa, Mastercard, Amex, Discover,

Paypal, Google Pay, Apple Pay