Frequent Qs

How can I join?

It’s easy! Just click "join now" at the top of this page and enter your email address, first and last name, and create a password to sign up. Once you’ve confirmed your account, you can log in. Bonus: you just earned 25 points by signing up! Already have a Joyja account? Sign in and start earning!

How do I refer a friend?

Easy, log in, click on "Refer" in the "Ways to Earn Points" section or head to the last section of the page.

- You can share you referral link with your friends through email, on social, or any way you want.

- Once your friends clicks on your referral link, they will be taken to our site and a pop-up will then load to display their unique code. By using this code, they'll get a $20 off their first purchase (no minimum purchase). Remember, most of our period panties cost around $20-25!

- Once that code is used in our system, we'll automatically add your 200 points to your account.

When can I start redeeming my points?

You're able to start redeeming once you hit 100 points (pro tip: refer a friend and you'll get 200 points!)

Can I combine my reward with a promo or discount code?

That’s the best part — your reward(s) can be combined with any available discounts or rewards!

What happens to my points if I return a product?

If you return panties for a refund, the points from purchasing those panties will be deducted from your total. It may also affect the tier you’re in (i.e. if your purchase put you into the Certified Bestie tier but you return $100 worth of product and your annual spend is now $150, you will move down to the Bestie tier)

Will my past purchases count toward my Joyja BFF status?

All of your un-returned purchases in the past 12 months will count! (Sweet.)

How do I earn points?

All the different ways to earn are outlined above on this page. You can earn points by following us on TikTok, on every purchase you make, and by buying a certain number of period panties. You can also earn points by referring your friends to try out Joyja period panties!

How can I see how many points I have?

It's easy! To see how many points you’ve accumulated, logging in to your account by clicking on the login button at the top of this page or by clicking on the profile icon in the top right corner of our homepage.

How do I use my points?

It's easy!

- Log in to your account on this page, scroll down or click on "Redeem Now" to see how many points you have and what you are eligible to redeem.

- Choose the points you want to use, click "Redeem" (the button is greyed out if you haven't racked up enough points).

- You'll be asked if you're sure, select YES if you're confident. Then you'll be presented with a gift card code, copy this code (don't worry, we'll also send you an email)

- Add products to your cart, and simply paste your gift card code at checkout.

Please note you can only redeem in increments of 100, 150, 200, and 300 points.

Why didn't I get my referral points?

Thank you for helping people discover Joyja period panties! In order for you to receive your points, your friend must use your refferal link to get their unique $20 off promo code. Once that code is used in our system, we'll automatically add your 200 points to your account.

If your friend has already make a purchase on Joyja, they won't be able to get their $20 off promo code (and you won't get any referral points).

If you have any trouble with our referral system, please write in to us at!

Do my points expire?

Our loyalty program will soon evolve. Your points will remain valid until May 12, 2023; beyond that, your points will unfortunately expire.

If I received a coupon code from the old referral program, will it still work?

Yes, it will! If you have any issues, you can always contact us at